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Yulia V Smirnova’s Thoughts on Intelligent Marketing, Product Management and eCommerce

Entries for the ‘Consumer Behavior’ Category

“Advertising Does Not Work”…Yes, It Does. If It Is Relevant.

Advertising is as old as human beings. In very simple terms, it is a form of communication to consume a product, that is available in abundance in possession by the selling party. When ads are done right, they do work and make a sale. However, the complexity of measuring advertising effectiveness brought this notion - [...]

Online Lifestyles Are a Norm? Yes, They Are!

December is always a special month for me as it is a time when all the checks and balances occur, when all the moments of the year are revisited in memory again - relived, pondered upon and signed off as lessons and discoveries. It is also a time for predictions, wish lists and anticipation! So [...]

From In-Game Adverts (-ising) To Expanding Your Emotional Experience, Identity and Behavior

In-game advertising (a.k.a. IGA) is not new in the gaming industry. However, it still has its challenges and victories. It is considered to be a very effective channel as you as an advertiser are inserting your messages into the experiential process – “when the user is in the process of consuming the pleasurable experience of [...]

The Difference Beween Private and Public Decisions Consumers Make

It always amazes me how people arrive at certain decisions, what makes them select an alternative in regards to the environment they were exposed to while being at the final stage of buying behavior. And it is not a novelty that private choices, thinking and actions are very different from the ones we do in [...]

Loyalty - Is That What We All Are Striving For? Customer Loyalty is Equivalent To Successful Marriage

What is Customer Loyalty? It is a state of marketing nirvana that all of us are trying to get into, equivalent to a successful marriage where both parties are satisfied with their relations. Our customers develop an emotional bond with our product through a series of repeat purchases that are all positive experiences. All that [...]

“Common Mistakes That Drive Customers Away” from the Online Market World, Day Two

Day Two for the e-commerce conference brought new ideas (from starting my own online business after watching all those people making a living while selling anything!) to confirming new directions that I would like to take in my career: CRM and web analytics that affect conversion rates (multivariate testing and behavioral targeting). Social media, viral [...]

Why Some Loyalty Programs Work and Others Don’t?

Three week intensive course of CRM class uncovered the basics of customer loyalty aspect: loyal customers add more lifetime value (LTV) and we marketers should be focused on it and court them as they are less expensive (they are knowledgeable about your service and product and thus take less time and money to service, they [...]

The 24 Essential Techniques of Database Marketing

While, immersing myself into the knowledge of CRM and Database Marketing, I wanted to share a great checklist Arthur Hughes provides in his Strategic Database Marketing book.  This list will help visualize the breadth and scope of this approach. At the same time, it will allow you to serve as a great keyword framework while [...]

Why This BluFly Ad is Different from Others

Using sex appeal in ads always works and we all see it for various products. Clothes advertisers always have that reference. However, I think this ad captivates not only with a catchy episode, but a nice closure - copy ” a new way to change your clothes”. Every time when advertising can actually make a [...]

People’s profiles based on brands they consume

It is not a novelty, but still an interesting phenomenae how people can be segmented or profiled by the products they consume. Another reason why marketing is great. You can find out so much about a person based on the info where she/he shops, what he/she eats, where he/she vacations, what he/she reads and what recreation [...]

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